Proxy Service Home Page

Proxy Server Setup Instructions

Frequently Asked Questions

Known Service Problems
(Macintosh users, IE 4 or IE 5 users please read)

Troubleshooting Checklist

Resources that are unavailable through the Proxy Server

Proxy Server Problem Report Form


UC Berkeley Library Proxy Server Service

Browser Configuration Check

Below you will find a button labeled "Launch Browser Configuration Check." Clicking on that button will start up a program which will determine whether your browser has requested an Automatic Proxy Configuration script from the proxy server during the very recent past. This is how you should use it:

  1. Configure the browser to use the Library's Proxy Service according to the online instructions.

  2. Exit your current browser session and restart your browser to be sure that configuration changes have taken effect.

  3. Click on the button to run the program.

If this program finds that your browser has requested the configuration script, then it is certain that the browser is configured correctly for the Proxy Service. In this case, the proxy server should be providing you access to the Library's licensed electronic resources. If it is not doing so, then chances are you either have a firewall present or your network settings (viz., your TCP/IP properties) are not correct.

If this program finds that your browser has not requested the configuration script, then there are two possibilities:   either your browser session was started too long in the past for the program to have found the corresponding log record, or else your browser is not requesting the configuration script at all, which indicates that it is not configured correctly for the Proxy Service. You can determine which of these is the case by exiting the current browser session, restarting your browser, and running the program again immediately.

It is essential to the success of this program that your browser session be started within the last few minutes, because the program only examines the last 2000 records of the log files. In real time, this corresponds to between 10 and 20 minutes of proxy server activity, depending on the server's current load.

Please consult the Troubleshooting Checklist to diagnose and rectify problems in getting the proxy service to work with your browser.


Copyright (C) 1999-2004 by The Library, University of California, Berkeley. All rights reserved.
Document maintained on server: http://proxy.lib.berkeley.edu/
Last update 2/05/2004. webmaster@proxy.lib.berkeley.edu