UC Berkeley Library Proxy Service
Problem Report Form

Please submit this form at the time you encounter your problem. The program that generates the form collects information about your browser, your operating system, and your connection which only a webserver would see. This information, together with your Library ID, is crucial to locating evidence pertaining to your problem among the thousands of proxy server log records. We will respond to you, usually within one or two working days.

Before reporting a problem, be sure to check the following documents:
Frequently Asked Questions | Known Service Problems | Troubleshooting Checklist

Also, before reporting any problem with configuring the browser, please try the new
Browser Configuration Check.

Note: The Proxy Server can be used only for web-based resources licensed by the UC Berkeley Library.

Information about you

Name:

Library ID:

 Note:   Enter the ID you would use for proxy authentication:
CalNet ID, Student ID, Employee ID, or Library Card Number

Email:

UCB Affiliation:

 Graduate    Undergraduate    Faculty    Staff    Other

SPAM REDUCTION:   Please answer this simple math question to help us filter out automated spambots:

1 + 2 =

Information about your connection

Internet Service Provider:

Browser type and version:

Authentication type:

 CalNet Authentication    PIN Authentication   

Information about the resource you are accessing

Resource name:

Resource URL:

Information about the problem

Error message
(if any):
Date and estimated
time of occurrence:

Comments:

Please provide detailed descriptions of your problem. The more detailed your description, the easier it is for our staff to track it down.

 
Copyright (C) 1996-2006 by The Library, University of California, Berkeley. All rights reserved.
Document maintained on server: http://proxy.lib.berkeley.edu/
Last update 8/19/2005. webmaster@proxy.lib.berkeley.edu